How does the free 30-day trial work?
All you need is a Salesforce.com account. No credit card or payment of any kind is necessary to start the trial. Just install GridBuddy from the AppExchange, and you will automatically be granted a free 30-day trial for up to 10 users.
How do I use GridBuddy after the trial period?
Just open the GridBuddy application from within your Salesforce.com instance, and click on the "Buy GridBuddy" tab. Follow the wizard to enter the amount of licenses you need and your credit card information. Upon completion of the payment process, your subscription starts.
What types of payment do you accept?
If your billing address or credit card issuer is outside the U.S. or you would like to set up invoicing for an annual subscription, email us at firstname.lastname@example.org to complete your purchase.
Currently we accept Visa, MasterCard, American Express and Discover. We do not accept PayPal. Invoicing and payment by company check is available for annual subscriptions. Please contact us for more information.
Got terms of service and privacy policies?
Here are our Terms of Service. Since we do not store any of your data, your privacy is governed by Salesforce.com's privacy policies.
How much does GridBuddy cost?
GridBuddy is priced per user and we offer multiple tiers based on the volume of users in your org who are using GridBuddy. Please contact us at email@example.com for details. Quarterly and annual subscriptions are available.
Do I have to sign a long term contract?
GridBuddy is a pay-as-you-go service. You simply pay month-to-month, quarterly, annually, or multi-year depending on the payment plan you select. If you cancel, you'll be billed for the current month, quarter or year term, but you won't be billed again.
Is there a minimum number of GridBuddy licenses I need to purchase?
Yes, there is a 5 license minimum to purchase GridBuddy.
How do I add or subtract users, or cancel my subscription?
If you are in the trial period, the subscription has not started, and you can manage up to 10 users. If you have already purchased GridBuddy licenses, simply email firstname.lastname@example.org for account changes. We will respond to your request immediately.
How easy is it to set up GridBuddy?
It's easy! See our setup steps here.
Is my data safe with GridBuddy?
GridBuddy is a 100% Force.com application that has passed Salesforce.com's security review. GridBuddy does not store any information outside of the Force.com platform, so you can be sure that your data is as safe and secure as it is in Salesforce.
What browsers does GridBuddy support?
You can use GridBuddy with any browser that Salesforce.com supports, including Internet Explorer 7 and 8, Firefox 3+, Safari 4+, and Chrome 4+.
Have questions before you sign up?
If you have questions about GridBuddy or the sign up process just contact us at email@example.com, and we'll get right back to you.